Your Burtley & Baines watch is warranted for a period of 2 years from the original date of purchase under the terms and conditions of this warranty. The Burtley & Baines International warranty covers mechanical and manufacturing defects. A copy of the Delivery Note is required for proof of purchase.


During the warranty period, the watch movement, hands, and the dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use. In case of replacement, Burtley & Baines Ltd. cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends 2 years from the purchase date of the original watch. A cash refund is not entitled after 14 days of purchase.


T H E   W A R R A N T Y   D O E S   N O T   C O V E R :


      +     damage to the crystal, crown, strap or bracelet.
      +     damage resulting from improper handling, lack of care, accidents or normal wear and tear.
      +     water damage unless marked water-resistant (5 ATM or above).
      +     indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch.
      +     damage and/or malfunctioning to the watch after the warranty period.
      +     battery for quartz movement.


For service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.


Should service be required, please contact us for details on how to return your watch.

Burtley & Baines Ltd. highly recommends you insure your parcel and adequately protect the watch during shipment. Burtley & Baines Ltd. is not responsible for product loss or damage during shipment.