No, for security we must only ship to the address given at checkout as steps are taken by our checkout system to ensure we minimise fraudulent orders. If there is a small typo error within the address, you are more than welcome to contact us regarding this & if your request is seen in time we will adjust this for you. If not, it is more than likely the courier will adjust the typo accordingly.
It's more than likely that your order has been processed. If you would like to check, you can either sign in to your Burtley & Baines Account, or visit our contact page to get in touch with us about not receiving a confirmation email. We will be able to check our system to confirm your order & get back to you within 8 working hours.
Yes, all of our watches are covered by our Burtley & Baines International Warranty. For full details visit our Warranty page.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes - all our watch straps are customisable and you can do this yourself, detailed on the Instructions section. Each strap has a simple pin mechanism to allow for a quick and easy strap change.
Yes, our watches are water resistant to 5ATM - 50 meters. This includes resistance to moisture and swimming in shallow waters. Please ensure the crown of the watch is securely fastened when in exposed to water. Please note, we do not recommend the fabric straps being exposed to water.
Unfortunately, we are unable to cancel orders once they are placed.
Yes of course. We will arrange your additional payment by calling you to authorise a payment over the phone. If we are unable to call you, we will arrange for an email to be sent to you, in which you will need to follow the checkout link to process the payment. You will need to use the payment card registered with your original order billing address. If the exchange is of lesser value, we will provide you with store credit for the difference.
Please allow 1-2 working days for the "track" link to appear. If you're unable to get tracking information after 5 working days, please visit our contact page & submit your enquiry. We will aim to get back to you within 8 working hours.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can expect a response within 8 working hours. We aim to answer all requests as quickly as possible.